Selling on eBay - A Day in the Life of an eBay Seller
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7:00 A.M. Start the day with customer communication and service.
By 7:00 A.M., I have already walked the dog, made a pot of coffee, fed the dog and myself, showered and dressed for the day, taken a package of roast beef slices out of the freezer and popped it into the fridge to defrost for lunch, and arrived at my office.
Now I sit down to the computer to see what's happened overnight with my current eBay listings.
Because eBay never sleeps, two of my items have new bids and two have sold. There are four questions from potential buyers about my active listings that I need to read and answer, and I received feedback on my sales and must now leave feedback in return.
First, I answer the potential buyers' questions and leave the feedback, because timely email communication is vital in this internet sales and shipping business where you never meet a customer face-to-face.
For the two items that sold overnight, I prepare shipping labels and thank-you cards, an insurance and a delivery confirmation form, and a US customs form for the one that will ship overseas. I carefully pack the items and load them into my car for delivery to the post office later in the day.
Some Selections of the Day
8:30 A.M. Select and research the items to be listed today.
With the morning's correspondence and paperwork out of the way, I make another pot of coffee. It's time to start creating today's listings.
I select seven items from the inventory on hand...a piece of older Japanese pottery, three pieces of funky designer costume jewelry, an antique bank, an Art Deco sculpture, and a vintage porcelain tea strainer. As you can tell, we have an eclectic inventory, since we sell mostly antiques, collectibles, and pre-used items.
Two of the seven items destined for today's listing need to be researched (no one here is an authority on everything!). So, back to the computer to learn more about the Japanese pottery and the Arabian safe. If I can't find what I'm looking for online, I have a large collection of reference books that can help. If I still can't find the information I need, I go to the library or consult with a local expert.
Today, I am happy to find the information I need online, saving myself a trip to the library or expert.
9:30 A.M. Write descriptions for today's listings.
Selling on eBay requires that you be honest and thorough in your descriptions and photographs. If you shop by mail, you know why: you can't hold the item in your hand to feel its weight, inspect it visually for quality, or see the true colors. That is why we go to great lengths to inspect our items and spell out every aspect we can, including dimensions, weight, colors, condition, and sometimes history.
For every item we sell, we use a log sheet to collect the descriptive information as well as our own internal inventory and shipping information. On the log sheet we record the title that will head the listing, the eBay category into which the item falls, the selling format (auction, store inventory, or buy-it-now), appropriate pricing information, notes for a clearly written summary description, specifications (dimensions, weight, maker's marks), a statement of condition, our inventory number, shipping weight, and shipping service options.
It is now 11:30 and time to deliver the two packages to the post office, go home to walk the dog, and have that roast beef sandwich for lunch. But no more coffee for me!
1:00 P.M. Photograph the items for today's listings.
Back at the office, I start taking digital pictures. Since I inspected our items carefully earlier this morning and wrote detailed descriptions, I have a clear idea of which views of an item are both necessary and effective.
Once the shots are done, I import them into an application where I can crop them and make adjustments to color and contrast. I then export the refined photos to the hard drive.
2:00 P.M. Pull the descriptions and photos together and upload the listings to eBay.
I use eBay's TurboLister application to list items. Entering the descriptions and photos goes fairly quickly, as I am a rapid-fire touch typist and use templates to capture information about items that are similar to each other. I schedule the uploaded listings to appear on eBay between 6:00 and 8:00 P.M.
3:30 P.M. Wrap up the day at the office.
Sally's Trove is a business, and like any other business, we have administrative, bookkeeping, marketing, and operations tasks to tend to. In this last hour and a half of my day at the office, I file paperwork, pay bills, do some market research and networking, line up buying appointments, and probably sweep bits of packing materials off the floor and take out the trash. Oh yes, and clean the coffee pot and set it up for tomorrow.
5:00 P.M. Head for home.
When I arrive home, it's time to unwind, shake the day off my shoulders, and clear my head. I make a cocktail and take a sip, walk and feed the dog, and pull my dinner together. Since I usually plan ahead for dinner, all I have to do is check my weekly menu, haul my already-prepared dinner out of the refrigerator, and finish that evening cocktail.
After dinner, I sit down at my home computer and review the listings I uploaded this day. If all is well, then I am done and can have some serious play time with the dog, get in touch with family and friends, take care of domestic business, and maybe sketch out some ideas for a new HubPages article. If all is not well, for example if I find that I've erred in a category choice or opening bid price, then I make those revisions from home.
At 10:30 P.M., there's one last trip outdoors for the doggie, then I brush my teeth, fall into bed with a good book, and feel lucky if I can stay awake long enough to read a few pages. Lights out!
Where I'd rather be sometimes...
Selling on eBay can make "9 to 5" look pretty darn good.
I hope you enjoyed sharing a day in the life of an eBay seller.
For those of you who buy on eBay, I hope I gave you a good picture of the time and effort running an eBay business can entail.
For those of you who sell on eBay for others, next time one of your friends, customers, or family members says something cute like, "Oh, just throw this up on eBay for me, will you?", don't say a word, just give them the link to this hub.
Meanwhile, please visit us at Sally's Trove on eBay.
More on Being an eBay Seller
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Great hub,ST. I've been a buyer and occasional seller on ebay since 1998 and am amazed that people still think selling on ebay is less work than a regular 9-5. I bet those friends who ask you to "throw things up on ebay" want you to do it for nothing too LOL. I've used ebay as my personal online garage sale for small items for years and that's enough work for me--but I did go look at your ebay store and I like your merchandise I must say. Gonna add you to my list of favorite sellers. You are my kind of girl :-)
Hello Sally,
It just occured to me, you are kind of in the recycling business also.
I have never ventured onto ebay but I feel it is like anything else, if you are going to do it right it isn't easy but it can be rewarding. You have spurred some thought and given us a road map. Thanks for that. NEIL
Ps. I bet you can't guess what my favorite part of your video was. No silly, I love the blue birds of pardise. What did you think I was going to say?
I like your talk and programme.
I have been on Ebay getting slightly discontented.
They obviously push the needle for buyers. I tend to believe they can not buy any thing unless they have 'Sally's Trove.'who sells them what they want to buy. So why make a distinction between them? Like no criticism for bad buyers.
I had a good record last Xmas I sold a small wooden chess set with photos and measurements. Lady bought in Perth 2 days before Xmas, I paid extra in the spirit of Xmas, to endeavour to get there for the magic moment.
She did not give me a bad comment, just a neutral one. The pieces were too small.
In to May (5 months)I loose my 100% Good. I had not made any comment other than this lady was a great ebayer.
Disenchanted Ebayer
I loved it!! Now I know how your day goes!! As i've told you...I know EBay is time-consuming...I was not good at it as I had to teach myself so many things along the way it became discouraging.
I shop ebay and am Glad some people are proficient!! This was a fun hub and I loved the video!! anytime you work for yourself, you work long....
Thanks for doing this hub!!!!
Well, we better get together at the Golden Nugget soon:-) HP does channel my email to my gmail account so send me an email through hubpages with your comcast email address and we'll set it up. Can't wait--btw I'm pinkpackrat2 on ebay. but don't bother to add me to your favorite sellers list as I haven't sold anything in over a year and I'm too obsessed with Hubpages at the moment to start now LOL
I Love eBay. Been there since 1999. I've sold many things I never could have sold locally and bought the same. Very realistic and practical hub.
Sally, I realized how much work went into a proper eBay listing when I tried selling my first item a few years ago. I thought it would be so easy - but if it were that easy, everyone would be doing it, right? ;) Thanks for a glimse into a true eBay day! - Deb
Sally great hub again my dear friend all I can say is yes you are a busy bee because I was there to see it,keep intouch babygurl ,love always ...FlyingPanther!!xoxo
Sally, I do eBay very part time. When I first joined, I was real active. But now I'm more of a shopper. I've thought about using eBay as another way to earn revenue but I'm stumped as to what niche to follow. What are your opinions on dropshipping?
I never was successful at ebay and it is hard work as Robie says. You cannot just put an ad on there and expect someone to buy your product. I might try selling on there again, but no one bought the little books and things I put on there. So many people are competing and I was not offering anything unique. Maybe I will try again, but I feel it takes research to do it well. Thanks for the good hub.
Bravo! I feel priveleged to have seen this before you published, and you know my initial reaction :)
Even though I am only a buyer on Ebay, I HATE the fact that they made that horrible change to feedback. It simply is NOT FAIR! I had hoped when we boycotted Ebay that it would have made a difference, but I guess they are just too big for their britches!
This is a wonderful hub, very enlightening and extremely well written (as are all your hubs). I love the 9-5 video, great touch!
Keep up the great work my dear friend,
Patty, your #1 fan :)
Sally's trove, this was a brilliant account of what selling on ebay entails. Some of the whinging buyers should read it. It might just make them realise how hard it is.
What annoys me on ebay is the fact (then) someone could put a neutral or negative feedback simply because the post didnt deliver when they expected it to be delivered..
Lets face it. I always say I will post as soon as cleared in my bank. And will take great care in packaging but once inthe hands of the post I cannot be responsible. or something similar.
If I post today and the postal dept takes a week and it gets thrown about off the conveyor belts and a 20kg parcel is dropped on my article, really I cannot be responsible. The post explained when packing if that happens even though I insure article. I wont be paid. As it is not their responsibility.
Another bitch I have Is... People charge enormous postage and sell item cheap.
That is not on. I would not buy from them. I write small booklets, I dont make much but enjoy it. I love ebay but not sure of paypal. I prefer bank deposit.
This sounds a bit negative, but just want to show what some people do to good sellers. Apart from those negatives it is great and good fun, and you make friends just like on hubpages.
Great hub by the way. Thanks
eBay was the palce to go, but not any longer, sorry to say. They suspend and block people left and right for no reason. Here's to better management there, new leadership there and treating sellers like they are real people, as they would want to be treated.
Yep, sad Nazi era there now at eBay....bummer!
This is a great article! I find many of my friends turning to Craig's List instead, however, because it is free - no listing fees, etc. I still sell things, very rarely, on eBay, but usually don't make enough to make it worth it! Steph
Wow! I had a little idea of what it was like to be a true Power-house ebay seller from a seminar I attended, but I had no idea how much work it truly is! Thanks for the insight. It was valuable information!
Sally, this is a great hub. I honestly had no idea this would consume a full day, and I imagine many people who think it's "easy money" don;t realise this too.
Any business whether online or off is tough and major disappoinments arise when anyone thinks differently. To be successful requires constant hard work, a relentless search for improvement, knowing your customers and caring about them.
It's obvious from this hub that you follow that formula-good job all around
Sally, Thanks for the info on dropshipping. This is kind of what I thought as well. Ebay will only be a secondary revenue source for me if I ever jump into it full barrel. I encourage you to keep on doing what you're doing. Your efforts will pay off.
ebay is something i'd love to get in to, i know it's work though
*hums* Workin' nine to five, what a way to make a livin'... Thanks for my stuck-in-the-head song of the day!
Excellent hub, as always, Sally. I admire your dedication and comitment to a schedule that nobody but you is making you keep. All I want to know is, what are you commuting costs like? ;)
Nice tour on the daily life of a eBay Seller! If your 9 to 5 work gives a lot a fun and enough $$$ to live than a dificult goal... There are few people that can attain bough $$$ and fun!
This sounds like an awful lot of work, but only good things can come from effort.
You must find it very rewarding personally : ) I enjoyed reading about your days
Shaye
I sell on ebay too but not as motivated as you are Sally. I think the key word is "pot of coffee". I will be trying that method with my listings to see if it helps me. If not, I am going to ask you what kind of coffee you drink. Your effort into your ebay business should be applauded, you go the extra mile for customer service which is very rare nowadays. thanks, I'll be checking out your store today.
I’m a power seller on ebay. I have been selling for 7 years. I only sell things that I can get over and over again that look exactly the same. Research one time, Make auction one time, sell until it does not sell fast enough, then move to store. A good item will sell for years with no further work other than shipping. Do it yourself until you can pay someone to do the parts you don’t want to do. Hire at home moms, grandmothers etc. People who need a little extra money but more than anything they want to do something. They tend to be very trustworthy.
Then, you wake up at 10:00 have a cup of tea because you don’t need so much caffeine. Work out, eat breakfast, go to the beach, of course a nap has to be squeezed in there somewhere. In the evening research new things to sell if you feel like it. If not, go to the movies, dinner or both.
Garry,
I think there may be an e-book there. You know, like the 4 hour work-day type one? Think about it.
E-bay sellers of the vintage and antique ware must be committed to the value of the business I'm sure. We all love you guys for it!
Thanks for the insight into what people who sell on e-bay are really doing. I like all the ideas this hub generated.
Checked your Ebay site, and its very professionally done; nice pics and clear descriptions.
I don't like the idea of sellers not being able to leave feedback; I have had maybe two buyers who bid and never paid for the item; so its not a good idea to not let both seller and buyer give each other feedback.
I have bookmarked your hub and given you a thumbs up, as its so well done!
Hi Sally,
This is a very informative hub to eBay novices such as myself.
Thank you :)
My opinion is that EBAy these days is great for people who just want to sell some unwanted stuff that they have lying around the house.
If you are going to do it as a business, be prepared to put in a LOT of time and hard work learning the tricks of the trade.
And be aware that arbitrary policy changes from EBay could quickly damage or destroy your business. You have no control over anything.
Boy! this hub sure got a lot of comments! Shows how popular you are AND the impact of ebay in our lives! I've bought and sold there as well. Good "scores" for each pursuit. Hubby has suggested I start again, and I suggested right back that he try selling a few things and see if he truly thinks it's worthwhile for us. (the photographs, descrips., following through on questions, the packing, the shipping) ...now all the sudden he's thinking we should just have a yard sale! LOL
Very interesting and fun to see how it all works. Sounds like it's a lot of hard work, but interesting.
I've had good luck selling on E-bay. It sounds like you're down to a routine. Best of Luck to you.
Sally, I really enjoyed this hub and your writing style. My going to forward it to my parents who are in the process of setting up a business on E-bay as we speak. Wishing you a great day! Cory
I've never gotten into the ebay selling, but it sure looks like an action packed day.
Hi, Sally, You've really captured a serious ebayers day well. I did it exclusively for two years, selling anything that I could get my hands on, but mostly rare books and estate jewelry. People think you don't have a job. I felt like I worked non-stop 18 hrs a day.
Right on the head with the people asking you to "throw something up" on ebay. I finally just started charging 50% for my service, explaining to them in detail what was involved. I didn't really want to deal with their stuff anyway. I thought I was organized, but you seem uber organized! I'll be sure to visit Sally's Trove soon.
Thanks so much for you thoughtful comment. Sincerely, it was the best, most thoughtful comment I have recieved. It really made my day!
Hi, Sally. I wish I had thought of this before, but my sister sent me this link a long time ago. If you've never heard the Ebay song, I think you'll enjoy it.
Cheers!
hi Sally,
Hope you don't mind, but I have to say thank you to Christoph for that video! As you know, since I USED to buy from Ebay, it sooooooo hit home! I was hysterical laughing with every line, saying to myself, he's singing about me! LOL
So, thanks Christoph for sharing that with my best friend, it was priceless! I've saved it in my favorites so I can show my daughter, who knows only too well the daily visits from UPS.
Sally, love ya!
I am so glad that both of you enjoyed it. When I first watched it, I laughed by fanny off - 3 or 4 times! Thanks again for the great hub Sally's Trove!
eBay does consume a lo of time. Now with hubpages in the picture... I was wondering... But then again "time you enjoy wasting is time not wasted" especially if they bring in income... Thumbs up!!!
Great Hub.
When I got to the '5:00 PM Head for home" section, I quite enjoyed the picture of your "cocktail". Quite a unique slant on the use of the 'Add image capsules".
Please share the Cocktail recipe book from where you 'drug' this one out. It'll be our little secret.
Great hub. Well done.
Oh, I forgot to tell you, I am going now to check out your Ebay store. I am also going to follow at rate up!
A fantastic hub for people who are thinking about getting into EBay. Sounds like a lot of work - but creative, interesting, and sustainable!
Raging cool hub, Sally! I've been selling on eBay since it started, and was thinking about writing a hub just like yours. But YOU beat me to it!!! (Not hard, though... I'm a brand new hubber, and just published my first eBay hub... so our little community is expanding!)
All the best,
Dave Powell
Great Hub. Have yet to open shop on EBay but have given it a decent amount of thought. Now, if or when I do, I am much more informed on what it takes to do it right. (Note to self):must read more raging cool hubs :)
Great hub! It was interesting to read a seller's point of view. I am an active ebay buyer and I never knew how much work it really takes for the seller. Just curious, do you make a good amount of money on ebay? The Paypal fees and listing fees seem ridiculously high.
Awesome hub, keep up the good work.
I have never sold anything on ebay.
This is quite an interesting read.
Selling on ebay is work lots of work. I use to do this day in and day out. No more. When ebay changed I stopped selling. Great Hub. Voted Up.

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In The Doghouse 4 years ago
Sally,
I have dabbled in selling on E-bay and it is a lot of work! I think the researching and product description time can be extensive and exhausting! I am not sure I am completely sold on the venue yet! Thanks for your insights.